Shipping and International Orders
It hasn’t been easy. But we got here.
Shipping can be tricky, we’ve worked out a process where our orders are fulfilled and shipped within 3 days and depending on where you are could take up to 10 days to arrive. That’s the fasted we can move at the moment, so we really appreciate your support and patience. Most orders will arrive in less than 10 days from receiving a shipping notification.
Our Fang Gang extends well beyond the US, to just about everywhere. While we love having a massive global community, most countries have strict parcel guidelines, and as a result many items can get caught up in customs (even if they are completely harmless garments). We appreciate your patience as many times those hold ups can take several weeks to be released and unfortunately occasionally incur a cost to retrieve from customs. If it were up to us, it would be as easy as handing it to you personally.
Returns, Exchanges, and Damaged Items
Accidents happen, even when you try your best.
We take extra care to make sure the quality of our garments is acceptable and consistent across the board. However, there’s no such thing as 100% efficiency and things do happen despite our best efforts.
Damaged or Defective
If you receive an items that’s damaged or defective, we will gladly send your a replacement item or refund if you prefer. Please contact us directly at email@example.com
Wrong Size or Color
If you’ve order a satisfactory item that’s simply the wrong size, we have a separate process for this. We will require it to be shipped back to our warehouse, send us a message at firstname.lastname@example.org and we will help you through the process to get you the right item.